How to streamline order processing among multiple sales channels?
Our client required a centralized online order management system wherein order processing is streamlined among multiple sales channels to deliver quicker service and enhance customer satisfaction. Other challenges were to minimize inefficiency and resource wastage.
Valtech designed and delivered a more efficient, user-friendly order management system facilitating easy and real-time order processing. The new system integrates with all stores and diverse sales channels such as e-commerce, overseas, retail sales, and telesales. Valtech also developed applications to help market personal events, reminder services and customer loyalty programs.
The real time online order processing and tracking system reduced inefficiencies by removing the need for offline activities. The system increased revenues by enabling continuous, relevant relationships with end-customers and rationalized the entirety of business operations.